Studiopie.nl Terms and Conditions
These terms and conditions apply to all agreements entered into with studiopie.nl by ordering from studiopie.nl you accept the studiopie.nl general terms and conditions.
Opening hours and contact information
Studiopie.nl can be reached by phone on Monday through Friday from 09:00 to 17:00 on +31 (0)6 124 041 03. On Saturday and Sunday we cannot be reached by phone. Off course you can also send us an email at: firstname.lastname@example.org
Your agreement with studiopie.nl
Studiopie.nl is entitled to refuse an order, but also to attach special conditions to the order. If Studiopie.nl is unable to determine your home address your order will not be accepted. The agreement takes effect the moment that Studiopie.nl confirms your order by email.
Prices and costs
The prices on studiopie.nl exclude 21% VAT and exclude shipping costs. The shipping costs, charged with every order, within the Netherlands, amount to 6,95 euro. Other rates apply outside the Netherlands. For more information see shipping.
Import and custom expenses
The import and custom expenses will be calculated the moment that the order enters the country of destination. These costs must be paid by the recipient of the package. Studiopie.nl has no control over these costs and cannot indicate how high these costs will be beforehand, since they vary by country.
If you are in doubt contact your local customs office prior to ordering so that there are no surprises when your package is delivered.
Studiopie.nl ships accepted orders as soon as possible. Your order will be shipped within 1-4 days after payment has been received. If a delivery cannot be carried out, or not in time you will be informed of this within 7 days after your order. Studiopie.nl is not liable for damages resulting from exceeding the announced delivery times.
You should check the articles for possible damages before using them. Used items can't be returned.
If your order is rejected at the provided delivery address, the order will be returned to Studiopie.nl. We can send your order again, but you will be charged delivery costs for this. If you decide to no longer receive your order, the total amount (excluding the shipping costs) will be returned to you.
With all purchases you have a term of approval of 30 days. In this period you have a right of withdrawal. This means that you have the option of returning the articles that you have received. The articles should be returned in the original packaging and in an unused state. After receipt of the return, studiopie.nl will return the amount to you. The costs of the return shall be at own account.
If you receive an incorrect article, a flawed article or an incorrectly delivered order, you should return the order to studiopie.nl, unused, within 7 days. In that case studiopie.nl will pay the return costs.
If you notice transport damage to your package before opening, contact studiopie.nl right away at email@example.com. If you notice the damage only after you have opened the packages, contact studiopie.nl within seven days. Unused damaged articles are replaced by studiopie.nl, free of charge. If you contact us about the damaged articles only after seven days, we will unfortunately not be able to replace the damaged articles free of charge.
If you place an order on studiopie.nl, you give studiopie.nl consent to use your personal information. Your information will be stored only insofar as it is necessary to achieve the purposes for which the personal information is acquired and processed by studiopie. In addition to implementing the agreement, it is understood that it is for achieving marketing objectives and maintaining the customer relationship with you. The personal information provided by you is not shared with external parties for commercial purposes.
Advertising and consumer protection
If you are not satisfied with studiopie.nl 's products or services, do not hesitate to contact us. Should you have a complaint regarding a delivered article, contact studiopie.nl within 7days after establishing the fault. Studiopie.nl has the aim to solve any problems or complaints, always in consultation with the customer and in the best possible way. For this contact us at firstname.lastname@example.org
If you place an order with studiopie.nl you can pay the amount owed via iDeal, Credit card (Visa and Master card), Paypal. Studiopie.nl is not responsible for the settlement by these payment providers, in particular studiopie.nl is not responsible for the settlement of personal information by the payment providers.
Studiopie.nl reserves the right to carry out an audit after a purchase. Based on the acquired information studiopie.nl can offer an alternative payment method or cancel the order. Correspondence cannot be entered into regarding possible decisions and conclusions. All transactions that take place through studiopie.nl are coded for your safety.
studiopie.nl accepts no liability to you for any damages unless its liability insurance covers the damages and to the extent that the insurer, in such a case, pays out compensation. Except for the cases mentioned above, the liability is limited to the amount of the purchase price of the article. In no case shall the compensation intended in this section amount to more than € 2,500. studiopie.nl is never liable for consequential damages.
In a situation of force majeure studiopie.nl's obligations are suspended. If the period in which the force majeure occurs is longer than two months, studiopie.nl and you have the right to terminate the agreement without any obligation to pay compensation for damages. Force majeure is involved in the case of strikes, illness among staff, disruptions in transport and import/export bans, whether this with studiopie.nl or with the suppliers.
Studiopie.nl, Verzetsstrijderslaan 174, 9727 CJ Groningen, the Netherlands
Studiopie.nl is registered in the trade register under number: 65774612
VAT number: NL-103310277B02
Account number: NL73INGB0007345292 (ING)
For payment from outside of the Netherlands: IBAN: NL73INGB0007345292 BIC/SWIFT: INGBNL2A